hefaus; Is the version of Windows XP Pro that you are running a 32-bit or 64-bit?
ssc will not install!!!! arggghhhh!
Collapse
X
-
-
The computer that I am having problems running ShopStream Connect on has Windows XP Professional 32-bit OS. I can download and install the 32-bit ShopStream Connect installer, but when it launches after the install, it is giving me an error and will not launch. The computer had .NET Framework 2 SP2 on it as well and meets or exceeds the minimum system requirements for the program per the install instructions.
Just for kicks, I tried using both the 32-bit installer on a Windows 7 SP 1 32-bit OS computer that exceeds the minimum system requirements. It downloaded, installed, and launched just fine.
I also tried using the 64-bit installer on a Windows 7 SP1 64-bit OS that exceeds the minimum system requirements. It too downloaded, installed, and launched just fine.
I just can get the program to run on this XP computer. Only thing I know to do is to try downloading the most recent critical updates (maybe an issue with one of the updates on it now??) to see if that helps. I have a message in to their Customer Care people, but have yet to hear back from them.Comment
-
The computer that I am having problems running ShopStream Connect on has Windows XP Professional 32-bit OS. I can download and install the 32-bit ShopStream Connect installer, but when it launches after the install, it is giving me an error and will not launch. The computer had .NET Framework 2 SP2 on it as well and meets or exceeds the minimum system requirements for the program per the install instructions.
Just for kicks, I tried using both the 32-bit installer on a Windows 7 SP 1 32-bit OS computer that exceeds the minimum system requirements. It downloaded, installed, and launched just fine.
I also tried using the 64-bit installer on a Windows 7 SP1 64-bit OS that exceeds the minimum system requirements. It too downloaded, installed, and launched just fine.
I just can get the program to run on this XP computer. Only thing I know to do is to try downloading the most recent critical updates (maybe an issue with one of the updates on it now??) to see if that helps. I have a message in to their Customer Care people, but have yet to hear back from them.Hard Work, commitment, Honesty and not giving up is what Makes us better Tech'sComment
-
Tried running Windows updates on the computer, but it wouldn't do it and gave me an error message. It looks as though there is a problem with the OS. Trying to find out what is specifically wrong with it before having to redo the pc from scratch though.Comment
-
Can you post a screenshot of the Windows update error message?S. BrelandComment
-
See attached the error number in case you can't read it is 0x800A0007Comment
-
I would have to agree with Eddie, looks like you may have an OS issue, so a fresh install may be your only option. I can't say for sure this will cure your SSC issue, but it should correct your Windows problem. I prefer to make a disk image after doing an OS install, then another after all updates/patches have been installed. This way, if I have a problem in the future, I can go back to "fresh" without doing the whole re-install again. Kinda like "system restore" but better. HTH and good luck.S. BrelandComment
-
I have tried this on multiple computers (in different labs, and different models of computers)--all have Winodws XP SP3-32 bit OS and also exceed the minimum specifications. The program will try to launch and gets to the ShopStream Connect splash screen. It hangs on it for a few seconds and then generates an error (attached). Then once I click OK on it, program stops running. I can get the darn thing to run just fine on a Windows 7 SP1 -32 bit OS computer, but not on any XP computers. arrghhAttached FilesComment
-
I have tried this on multiple computers (in different labs, and different models of computers)--all have Winodws XP SP3-32 bit OS and also exceed the minimum specifications. The program will try to launch and gets to the ShopStream Connect splash screen. It hangs on it for a few seconds and then generates an error (attached). Then once I click OK on it, program stops running. I can get the darn thing to run just fine on a Windows 7 SP1 -32 bit OS computer, but not on any XP computers. arrghhS. BrelandComment
-
These are school computers. They are connected to the domain server. The local administrator account on the computers, which I logged in as on the computer to do the install and try to run this program) does have rights to install software, remove software, join and disjoin the domain, change computer names, add/remove users, to do Windows updates, modify the registry, etc. So, I don't think rights are an issue for the administrator user on these computers. These pcs do have McAfee AntiVirus Enterprise 8.7.0i on them. I have disabled Access protection and the On Access Scanner, and I still can't get the program to run. I have the same antivirus program (same update definitions applied) on my Windows 7 computer (also on the domain) and the program runs fine with McAfee on and Access Protection and On Access Scan both enabled, so I don't think that is an issue. I can run Windows updates on other Windows XP computers just fine with the administrator account. I am thinking that the Windows update issue is related to something on these specific computers that is preventing it from running. I have no clue as to why it is not cooperating in any of the Windows XP computers that I have tried this on though.Comment
-
Comment