Help Request: Removed CMOS batt.

[Misfit]

Originally Posted by Modis500

Very Good to hear it wasn't too expensive of a lesson. I have heard many happy customers after their repairs from the repair center. I have also had success with them. Including some of the early model Modis owners that were upgraded to the 2006+ style screens. Plus some will be returned to owners with software upgrades too!

Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread

[Crusty]

Originally Posted by Misfit

Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread

There might be more "traffic" IF...IF....IF SnapOn actually LISTENED to what some of their die-hard customers have been saying for YEARS.
Myself and others don't expect everything to be "perfect" in an imperfect world but when something gets broken with each new "update" and then it takes years again to get it unbroken....well, guys (and gals) get disillusioned and leave.

This particular thread regarding something as simple as replacing a battery (HEY SNAPON...BATTERIES WEAR OUT AND NEED TO BE FIELD REPLACEABLE...DOH-!!), that should be (as you said) no biggie, caused a major foul up of a very expensive tool.
Even when a SnapOn tool truck dealer reloaded the machine, it still didn't allow setting the date and the tool remained a wheel chock. This situation forced the customer to be without his equipment for several days or weeks and cost a great deal of money.
Even the OTC-Genisys allows replacing a $3.25 C-Mos battery....and it doesn't scramble the machine to the point where it needs to be sent in. Just sayin....

That makes for one heck of an expensive battery at 300 bananas-!!!! About 1,000-percent more expensive than the above example.

While they did do a lot of other things, why should the initial situation have occurred in the first place-??
Because the people with the six and seven, yes seven-!! figure incomes are more concerned with their own interests instead of building a culture of responding to customers, correcting company created problems, and then having the gaul to make the customer pay for the next update, where the problem still exists.
Hey, they can break a function with one update, then it takes 4 and 5 updates to fix it again....and sometimes (quite often really) it can take longer than that, if it EVER gets addressed at all.
The company claims they don't have the "resources" to effect repairs yet they do have the resources to support several people around the board room with multi-MILLION dollar salaries-!!

I am glad to hear you eventually got back a working tool. Too bad it took that long and it became a 300 dollar battery. That's not as costly as a battery for a electric car-!! ROFLMAO

[Modis500]

Originally Posted by Misfit

Yes it was a lesson well learned, but your use of the word makes you sound like a grandfather . I am one of those owners, they shipped it back with 13.4 Euro included so I'm very happy.

As an aside, I wish there was more traffic on these forums, there could be some great discussion here.

Thanks to all who chimed in on this thread

Grandfather, huh? Hahahaha that's rich! I am old for my time (33) but I was raised in an old fashioned household. I'll take it as a compliment as being mature

[dodge6000]

Almost a decade later, and it seems this problem is still a mystery--other than to $end the unit to $nap On for $ervice, but after these many years, they won't even remember this "great tool" (as advertised in it's days) and refuse to work on it. They will push, however a newer "great tool". And all this due to a simple 3v CMOS battery that needs replaced.