Snapon Diagnostics Product Forums Diagnostic Home . Diagnostic Product Index . Customer Care        
Diagnostic SoftwareDiagnostic PlatformsAsk-a-Tech, Automotive Repair InformationTech Central
Go Back   Snapon Diagnostics Product Forums > Member General Discussion Forum > General Discussions > UK, Ireland Member User Group
Home Today's Posts Register Members List FAQ
Thank you for visiting Snap-on Diagnostics Product Forums.
You are currently NOT logged in to a registered account. Some functions of Snap-on Diagnostics Product Forums will not be available to you if your are not logged in as a registered member. For a limited time only, registrationto Snap-on Diagnostics Product Forums to Snap-on Diagnostics Product Forums is !! FREE !! Select the    **REGISTER NOW**    link to register for your FREE Snap-on Diagnostics Product Forums account!!

Reply
 
Thread Tools Display Modes
  #1  
Old 10-06-2022, 03:12 PM
David Green David Green is offline
Senior Member
 
Join Date: Oct 2009
Location: Greater Manchester UK
Posts: 381
David Green Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default Verdict d7

I bought it a couple of years ago with software 18.4 from my snap on rep. I was never sure that 18.4 should have been loaded to the XP platform. I could see in his face worry when promoting the scanner to me at the point of sale, wondering if the software was too much for the platform?

Putting that aside the scanner has worked fine without problems until Monday this week. I turned the scanner on and the desktop lite up with the bios information. I'd never seen that before and the scanner would do nothing. On the screen I was advised to press F1, so using a keyboard I did and then the scanner started to boot up, but a message came on the desktop advising that an error had occurred and assistance was required.

I rang our snap on scanlines and they advised they don't support the D7. The guy was not forthcoming advising me what to do if anything to get the scanner up and running. I waited for my snap on guy to turn up and showed him the problem. He said he was clueless and tried to sell me another scanner for 2000.

I kept asking myself waht could have gone wrong so quickly with this scanner? I rang scanlines again today and spoke to another guy, who was much more helpful. He asked me to tell him the date and time on the scanner, so I did, the scanner had defaulted to 01/01/07. He then told me there is a battery inside the scanner if I remove the back panel. Sure as eggs are eggs, there is a CR2032 (3V) battery in there. This battery once flat will stop the D7 working, and I mean stop it working full stop. The impression given is that a critical error has occurred and the scanner is scrap. Not so, just needs battery, however to change the battery a CR2032 battery holder will be required as snap on seem to spot weld the metal tags to the battery, which can be reused once removed, or so it seems.

If there is anyone out there who knows of a battery holder that I can connect the two wires to and plug back into the motherboard, then I'm all ears, thank you very much if you can help.
Reply With Quote
  #2  
Old 10-06-2022, 08:06 PM
Joe Rappa's Avatar
Joe Rappa Joe Rappa is offline
Snap-on DSD
 
Join Date: Aug 2007
Location: North Carolina
Posts: 2,034
Joe Rappa Made it to level 2!  Looks like you are on your way to becoming famous

Default

I'm betting you can find a small electronics repair shop near you that can fix that battery problem for you. I know I'd probably break something if I attempted that repair myself.
Joe
__________________
"You don't build a reputation on what you're going to do"
Henry Ford
Reply With Quote
  #3  
Old 10-07-2022, 10:19 AM
David Green David Green is offline
Senior Member
 
Join Date: Oct 2009
Location: Greater Manchester UK
Posts: 381
David Green Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Default

I've carried out the repair Joe. Snap On used two metal strips one of each for positive and negative connected to the battery. I peeled the metal strips off cleaned them up and glued them to a new battery. Then I put some heat shrink round the battery to seal it. Reset the date and time and the scanner works fine again.

Saved myself 2000 and spent a pound.
Reply With Quote
  #4  
Old 10-07-2022, 06:18 PM
Joe Rappa's Avatar
Joe Rappa Joe Rappa is offline
Snap-on DSD
 
Join Date: Aug 2007
Location: North Carolina
Posts: 2,034
Joe Rappa Made it to level 2!  Looks like you are on your way to becoming famous

Default

Quote:
Originally Posted by David Green View Post
I've carried out the repair Joe. Snap On used two metal strips one of each for positive and negative connected to the battery. I peeled the metal strips off cleaned them up and glued them to a new battery. Then I put some heat shrink round the battery to seal it. Reset the date and time and the scanner works fine again.

Saved myself 2000 and spent a pound.
That's great news. It'd be a shame if it had to get tossed out over a BIOS battery.

Joe
__________________
"You don't build a reputation on what you're going to do"
Henry Ford
Reply With Quote
  #5  
Old 10-09-2022, 03:17 AM
David Green David Green is offline
Senior Member
 
Join Date: Oct 2009
Location: Greater Manchester UK
Posts: 381
David Green Congratulations!  Your peers have given you enough reputation to put you into the fist level!

Post

Quote:
Originally Posted by Joe Rappa View Post
That's great news. It'd be a shame if it had to get tossed out over a BIOS battery.

Joe
Thanks Joe, another shock yesterday with the scanner, it actually has the software capability for programming some ECU's
Reply With Quote
  #6  
Old 10-09-2022, 06:17 PM
Joe Rappa's Avatar
Joe Rappa Joe Rappa is offline
Snap-on DSD
 
Join Date: Aug 2007
Location: North Carolina
Posts: 2,034
Joe Rappa Made it to level 2!  Looks like you are on your way to becoming famous

Default

Double bonus!
Joe
__________________
"You don't build a reputation on what you're going to do"
Henry Ford
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -7. The time now is 02:32 AM.


Reminder: Your participation in these areas of the site is solely at your own risk. The
information is only the opinion of the poster, is no substitute for your own research,
and should not be relied upon for business critical decisions or any other purpose.
Never assume that you are anonymous and cannot be identified by your posts.
We reserve the right to discontinue any users' use of any such public forum
for any reason. Please read the Terms of Service.

Snap-on is a trademark, registered in the United States and other countries, of Snap-on Incorporated. Other marks are marks of their respective holders.
2023 Snap-on Incorporated. All rights reserved.